Emergency? We're open 24 hours — Call us now: 0781 044424 or 0786 876928
0781 044424 0786 876928 Plot 21, Go Down Rd, Arua City
Open 24/7

About Us

See Our Facility in Action

Take a walk through Al-Sham Medical Center — modern equipment, clean facilities, and a team ready to serve you 24 hours a day.

Al-Sham Medical Center exterior
Our Story

Bringing Quality Healthcare to Arua City

Al-Sham Medical Center was founded with a simple but powerful mission: to make quality healthcare accessible, affordable, and available around the clock for the people of Arua City and the greater West Nile region.

Located at Plot 21 along the busy Go Down Road, our facility was established to address a critical gap — the lack of a reliable, fully-equipped medical center that operates 24 hours a day. Too many families in Arua were forced to wait until morning or travel long distances for basic medical services. We changed that.

Today, Al-Sham Medical Center stands as a trusted healthcare destination, staffed by a team of qualified doctors, nurses, laboratory technicians, and pharmacists who are passionate about patient care. From general consultations and laboratory diagnostics to maternity services and emergency care, we offer a comprehensive range of services under one roof.

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What Drives Us

Our Mission, Vision & Values

Every decision we make is guided by these core principles that put patients first.

Our Mission

To provide accessible, high-quality, and compassionate healthcare services to every patient — regardless of age, background, or time of day — in a clean, safe, and well-equipped facility.

Our Vision

To be the most trusted and preferred medical center in the West Nile region — recognized for clinical excellence, patient satisfaction, and community health impact.

Our Promise

We promise to treat every patient with dignity, maintain the highest standards of hygiene and safety, use genuine medications, and never turn away someone in need.

Our Journey

Key Milestones

From a small clinic to a comprehensive medical center — here's how we've grown.

2015
Founded as a Small Clinic
Al-Sham opened its doors on Go Down Road as a modest outpatient clinic with two consultation rooms and a small pharmacy.
2017
Laboratory & Diagnostics Added
Invested in modern laboratory equipment, enabling on-site blood tests, malaria screening, and other essential diagnostics.
2019
Maternity Wing Launched
Expanded to include a dedicated maternity department with antenatal care, delivery suites, and postnatal services.
2021
24-Hour Operations Begin
Responding to community need, we transitioned to full 24/7 operations with an emergency department and overnight staff.
2023
Specialist Services Expanded
Added dental care, ultrasound imaging, eye care, and minor surgical capabilities. Grew the medical team to 15+ specialists.
2025
Serving 50,000+ Patients
Proudly crossed the milestone of 50,000 patients treated, with plans for further expansion to serve the entire West Nile region.
Our Foundation

Core Values That Define Us

Compassion

We treat every patient as family — with empathy, kindness, and genuine concern for their well-being.

Integrity

We uphold the highest ethical standards — honest diagnosis, genuine medications, and transparent pricing always.

Professionalism

Our staff is licensed, continuously trained, and committed to following evidence-based medical practices.

Respect

Every patient deserves dignity. We respect your privacy, your choices, and your right to informed consent.

Availability

Health emergencies don't keep office hours, and neither do we. We're here 24/7, 365 days a year.

Affordability

Quality healthcare shouldn't be a luxury. We keep our prices fair and accessible to all income levels.

Our Team

Meet the People Behind Your Care

Our experienced medical professionals are the heart of Al-Sham Medical Center.

Dr. Omar Hassan

Dr. Omar Hassan

Medical Director & General Physician

Over 15 years of clinical experience. Leads the medical team with a focus on quality improvement and patient safety.

Dr. Grace Andrua

Dr. Grace Andrua

Obstetrician & Gynecologist

Specialist in maternal health with over 10 years experience. Has safely delivered over 1,000 babies at Al-Sham.

Dr. Samuel Draku

Dr. Samuel Draku

Pediatrician

Passionate about child health. Specializes in childhood illnesses, immunization programs, and nutritional counseling.

Dr. Fatima Abdi

Dr. Fatima Abdi

Dental Surgeon

Expert in restorative and preventive dentistry. Committed to improving oral health in the Arua community.

Our Facility

Take a Look Inside Al-Sham

Modern, clean, and well-maintained — our facility is designed for your comfort and safety.

Ready to Experience the Al-Sham Difference?

Whether you need a routine check-up or emergency care, our team is ready for you right now.

Book an Appointment Call 0781 044424